On Saturday I visited the hair salon of our colleague, Sonja Hagins. Sonja is a 2009 graduate of TSiBA's Micro-MBA course and is now responsible for the day-to-day tasks at the Entrepreneurship Centre. Sonja took the position because although she runs a successful business, she likes the security of a full-time paid position. She now runs the Centre Monday through Friday and takes clients at her salon in the evenings and on Saturdays.
Sonja runs the salon out of her home in Strandfontein, where she has a whole section of the house dedicated to the business. Regular customers strolled in throughout the day while Sonja meticulously tended to them one at a time. Some customers waited up to an hour for her attention yet they continue to return week after week. The reason is because Sonja knows the value of quality customer service. Her customers know that when they walk in to Sonja's Hair Salon they are in good hands.
As a one-woman operation, Sonja's salon fits her needs perfectly. She has two styling stations, equipped with all the effects of a top-notch salon, along with a separate room with two washing sinks and an industrial hair dryer. She concentrated on one customer at a time in order to give them her full attention, although she uses the additional stations during extremely busy periods.
Most of the customers who passed through were coming for their weekly hair styling, although one woman came to get her hair cut. Regardless of the job, each customer sang Sonja's praises. Sonja say this is because she is a perfectionist. "I will not let someone leave my salon if I don't think they look good."
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Everybody has to start somewhere. Well done, Sonja.
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